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Support

If you're stuck, tell me.

Astrodesk is small, and every message reaches a real person. Usually within a day.

A note from Mare

No queue. No chatbot. No call center.

Astrodesk is small on purpose. Just me and a small team, reading every message that comes in.

If a chart won't calculate, if an option is missing, if the interface tripped you up, if there's a feature you wish existed — write. I answer within a day, usually sooner.

This is a working astrologer's tool built with a working astrologer's care. That includes what happens when it breaks.

— Mare Punzalan
Write to me
One message. No form. No account required.
hello@astrowildchild.com →

Common questions

Where is my data stored?
Your charts save to your browser first, then sync to your account so they're available on every device you sign in on. Nothing is stored on our servers that you didn't put there. You can export everything to JSON at any time from Settings.
What computes the positions?
Swiss Ephemeris — the same computation library Astrodienst and Solar Fire use. Sub-arcsecond accuracy from 1800 CE to 2400 CE. For dates outside that range (down to 3000 BCE), Moshier analytical fallback keeps accuracy at a few arc-seconds.
Is there an AI in this?
No. Astrodesk is calculation only. No LLM, no Ask AI button, no chat pane, no generated readings. Nothing you type is sent to any AI service. Interpretation stays your work.
Can I use it offline?
Yes. The desk works offline once loaded. Swiss Ephemeris is embedded in the page. Perfect for planes, retreats, and unreliable Wi-Fi.
Can I import my existing clients?
Right now, add clients one at a time via the New chart form on the left panel. Bulk import from Solar Fire, Astro Gold, and CSV is on the roadmap — tell me which format you use so I prioritize the right one.
How do I reset the onboarding tour?
Settings → Reset feature tips. Or Settings → Re-run setup wizard to redo the whole 10-step welcome flow.
What's the refund policy?
30 days from purchase, no questions asked. After that, case by case. Details on the loyalty page.
Can I request a feature?
Please do. Every feature currently in Astrodesk exists because someone asked for it. The Support button inside the desk (top-right) automatically attaches which chart you were looking at.
"A practitioner's tool has to earn its place at the desk every session."